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20th-Feb-2008 02:17 pm - Hitwise award for UFindUs

Last week Hitwise, the industry recognised supplier of traffic data, acknowledged UFindUs.com as being an award winner in their Business and Finance directory category. 

Having won an award in 2006 as well UFindUs have once again been recognised for achieving some of the highest web traffic to a directory site within the UK for the last quarter of 2007. 

 

This reaffirms our place as one of  the leaders in our market sector and is in itself testament to the hard work and dedication of the UFindUs development and technical teams who work constantly to make sure we deliver what we promise to our large customer base.

 

30th-Jan-2008 09:05 am - Customer Street Launch New Forum

In the summer of 2007 UFindUs launched a further 2 national internet business directories. These two directories were Smile Local and More UK. Not only that but we have increased the number of portals that we have specifically designed to cater for individual business trades. As all the directories and portals provide something slightly different to each other we decided to to create a new marketing umberlla which took onthe nname of one of our services which we had already been runnign for about 18 monhths.

The new marketing brand was Customer Street. It was a package of products and not just one single product.

There have been so many changes in the last year that it has, at times, been hard to keep up with things. One of our recent improvements is the creation of our own forum. This will serve many purposes.

Firstly it will allow people to pass back to us any feedback about how well our service is working, or not, as the case may be. It will also open another opportunity for us to be able to pass on good, up to date advice on how to help get your website found. We will also use the forum feed out information on any system problems.

If there is anything else that you want to talk about then our forum, sorry that should be, YOUR forum, is only a few clicks away.

I look forward to seeing you there.


The UFindUs directory network has continued to go from strength to strength. A major part fo our continued success has been the introduction of portals which cover all manner of trades and businesses. We have been developing these for over 18 months and the result is now 118 individual trade and specialist search engines and directories. We are continuing to grow this number at a rate of 2 or 3 a week and this will continue for some time to come. So the next time you are looking for someone to come and shampoo your carpets you can turn to the carpetcleanersregister.com, they are totally diverse and we even have clairvoyantsand psychics.com for those looking for something a bit more spiritual. 

Graham Armstrong
UFindUs Ltd
26th-Jun-2007 05:57 pm - UFindUs Directory News
Tomorrow I am hoping to be able to cover off some exciting news about the UFindUs directories and the benefits which all our customers can taker advantage of.
 
Graham Armstrong – UFindUs
If you want to see what invoices have been paid and what are outstanding then there is no problem, the information is right at your fingertips. Use the username and password that you were provided with when you commenced the service and go to http://ufindus.com/advertise.php and log in. From here you will also be able to see all the UFindUs services you have as well as other useful information regarding your account. If you have any queries then don’t hesitate to call the UFindUs Support line on 0845 013 5104.
22nd-Jun-2007 05:24 pm - UFindUs Welcomes Adrian Berry
This week UFindUs welcomed Adrian Berry who has fbeen appointed as our chief search engineer. His role in search engine optimization is vital in ensuring that as we drive the business forward we continue to develop long term strategies which allow for the degree of flexibility that the internet demands. Adrian has worked within this field extensively and brings with him an enviable  wealth of experience and depth of knowledge. We are all looking forward to getting to work with Adrian over the coming weeks and months.
 
Graham Armstrong
UFindUs Ltd  
Last Friday I made a call which I wish I hadn’t. I had just received my mortgage statement from my bank and I wanted to check a couple of things on it so I called the number that they gave on the statement. After punching in numbers three times to get me to the right department I was then automatically placed on hold for 16 minutes, then I got to talk to someone who then placed me on hold for another 7 minutes before being told that the computers were down and I would have to call back again later in the day. This I did which resulted in a further 10 minute wait before being put through to their agent who then had to transfer me yet again to the correct person.
 
I was so wound up I felt like telling the agent what a disgraceful way to treat customers it was. I didn’t, but I did point out that I had a very long wait, twice that day and that they may wish mention it to a supervisor. Things like this don’t happen here at UFindUs as we aim to get all our calls answered within 30 seconds by a real person! Waiting on hold for long periods of time is long since gone as we assign a case to a team who will be able to deal with the problems straight away. Isn’t it about time some of these large organisations took control of customer service and try to improve the whole customer experience.
 
 
Graham Armstrong
UFindUs Ltd
We continue to work hard to ensure that our customers are able to access as much accurate information as possible about UFindUs through our main site and through the blogs that I post on a variety of sites. As the internet is ever changing we will continue to use different ways of keeping in touch with out customers, so if you already have your own WordPress account you can check us out on there now.
 
Graham Armstrong
UFindUs Ltd

We continue to work hard to ensure that our customers are able to access as much accurate information as possible about UFindUs through our main site and through the blogs that I post on a variety of sites. As the internet is ever changing we will continue to use different ways of keeping in touch with out customers, so if you already have your own WordPress account you can check us out on there now.

 

Graham Armstrong

UFindUs Ltd

One of the many great aspects of my job is getting to spread the good news not only about UFindUs as a whole but also our staff. Unlike many organisations who overlook their most valuable asset we like to make sure that they receive credit when it is due. A very insistent customer was put though to me as they wanted to discuss a member of staff. It turned out that she was over the moon with our customer service and one member of staff in particular.

 

Nikki had not only dealt with her problems but she had, in the customers words, “listened to me and made the package fit my needs”. She had apparently been letting the whole thing worry her for a couple of months before giving us a call. This is one more testament to the level of commitment and pride that our staff take in their jobs in order to make the whole UFindUs customer service experience memorable for all the right reasons.

 

Graham Armstrong

UFindUs Ltd

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